Thank you for shopping at KAPOOR AND SONS. We want to ensure you have a clear understanding of our policies regarding cancellations and refunds.
Order Cancellation
- Orders for physical products can be cancelled within 24 hours of purchase provided they have not been shipped. To request a cancellation, please email us at support@kapoorandsons16.com with your order number. Once an order has been shipped, it cannot be canceled.
- Orders for digital products cannot be cancelled once the download link or access has been provided.
Refunds Policy
Damaged or Defective Items
- Physical products: Refunds are eligible if the item is damaged, defective, or not as described. Please contact us within 7 days of delivery at support@kapoorandsons16.com with your order details and photos.
- Digital products: Due to the nature of digital content, all sales are final and non-refundable unless the product is defective or inaccessible. However, if you experience a technical issue that prevents you from accessing or downloading the product, please contact us. We will work with you to resolve the problem and, if a solution cannot be found, a refund may be issued at our discretion.
Incorrect Item Received
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect one at our expense.
Change of Mind
We do not offer refunds or exchanges for physical products if you simply change your mind after the item has been shipped.
General Refund Information
- All refund requests must be initiated by contacting us at support@kapoorandsons16.com.
- Refunds for eligible cancellations and returns will be processed within 7-10 business days after we receive the returned item or approve the request.
- The refund will be issued to your original method of payment.
Contact Us
If you have any questions about our Cancellation and Refunds Policy, please contact us at support@kapoorandsons16.com